Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at getryvos@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at getryvos@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at getryvos@gmail.com.
Refund & Return Policy
We want you to be happy with your RYVO purchase. If you are not satisfied with your order, you may request a return within 14 days of receiving your order.
Returns
To be eligible for a return, the item must be in its original condition and packaging. To request a return, please contact our customer support team at getryvos@gmail.com before sending the product back.
Returns sent without first contacting us may not be accepted.
Return Shipping
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect. We recommend using a trackable shipping service when returning your order.
Damaged or Incorrect Items
Please inspect your order when it arrives. If your product is damaged, defective, or you received the wrong item, contact us at getryvos@gmail.com as soon as possible so we can review the issue and make it right.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method.
Please allow additional time for your bank or payment provider to process the refund.
Cancellations
Orders may be cancelled within 1 hour of purchase, provided the order has not already been processed or shipped.
Non-Returnable Items
For hygiene and safety reasons, products that have been significantly used, altered, or returned without their original packaging may not be eligible for return, except where required by applicable law.
Contact Us
For any questions regarding returns or refunds, please contact us at:
getryvos@gmail.com